GroveX Account Security Guide
Protect your GroveX account with a unique password, 2FA, device review, phishing awareness and safe withdrawal practices.
Protect the account, email and devices together
Your GroveX security depends on more than one password. Protect the email address, phone, authenticator application and devices that can access your account.
Use a unique password
Use a strong password that is not reused on another website or application.
A password manager can help create and store unique credentials.
If you believe your password has been exposed, change it immediately and review your account activity.
Enable two-factor authentication
Enable an authenticator-based 2FA method in Settings > Security where available.
Authenticator codes add a second layer of protection even if someone obtains your password.
Read: How to Enable Two-Factor Authentication (2FA)
Review devices and sessions
Check account security settings for devices or sessions you do not recognize.
If you see unfamiliar activity:
- change your password;
- secure your registered email;
- review or revoke unfamiliar sessions where available;
- contact GroveX Support.
Protect withdrawals
Before withdrawing:
- verify the destination address;
- verify the exact blockchain network;
- use address whitelist controls where available;
- be cautious after changing security settings or adding a new address.
GroveX may apply additional security review to withdrawals.
Watch for phishing
Always verify that you are using the official grovex.io domain.
Do not trust unsolicited messages, fake support accounts, unofficial apps or websites that ask you to sign in.
GroveX Support will never ask for:
- your password;
- private keys;
- wallet seed phrases;
- a live authenticator code for them to use;
- remote access to your device for the purpose of moving your funds.
If you think your account is compromised
- Change your GroveX password from a trusted device.
- Secure the email account linked to GroveX.
- Review 2FA and account sessions.
- Do not approve unfamiliar withdrawals or security changes.
- Contact GroveX Support immediately.
Submit a support request: https://grovexcom-help.freshdesk.com/support/tickets/new